AI help desk software that turns tickets into SOPs
Grahm AI helps IT teams manage support tickets, automate triage, and convert resolved issues into searchable SOPs and process documentation — so your team never solves the same problem twice.
AI-powered SOPs, ticketing, and operations intelligence
Stop solving the same problem twice. Grahm AI captures knowledge from every resolved ticket and turns it into documentation your whole team can use.
AI Knowledge Base
Generate SOPs from tickets, screen recordings, or simple prompts. AI writes, reviews, and organizes your documentation automatically.
- AI-generated SOPs from tickets
- One-click SOP quality review
- Screen recording → step-by-step guide
- Custom templates & branding
- DOCX & PDF export
- Public libraries & sharing
- Team folders & favorites
- Knowledge gap detection
Grahm Tickets
AI-powered service desk with visual boards, SLA tracking, and automated workflows. Every resolved ticket becomes a knowledge asset.
- Table, Kanban & Dashboard views
- AI triage & duplicate detection
- SLA engine with auto-deadlines
- Automation recipes
- Public intake forms
- Customer portal
- Email notifications
- Team roles & permissions
AI Operations
Let AI handle the analysis. Recurring issue detection, weekly insights, executive reports, and automatic ticket-to-SOP conversion.
- Ticket → SOP conversion
- Recurring issue analytics
- Weekly AI insights
- Executive reports
- Duplicate detection
- SOP gap suggestions
Document any process in seconds, not hours
Grahm AI doesn't just store documents — it creates them. From resolved tickets, screen recordings, or a simple prompt, AI generates complete, reviewable SOPs your team can trust.
Ticket → SOP
Resolve a tricky issue? One click converts the entire ticket thread — description, comments, resolution — into a structured SOP with purpose, scope, and step-by-step instructions.
Screen Recording
Record any process on your screen. Grahm AI captures each step with screenshots and generates a visual guide automatically — no writing required.
AI Prompt Generation
Just describe what you need: "How to reset a user's MFA." AI writes the full SOP instantly — ready to review, edit, and publish.
AI Quality Review
Every SOP gets an automated quality check for accuracy, completeness, vague language, and hallucinations before it reaches your team.
Custom Templates
Brand your SOPs with your company logo, colors, fonts, headers, and footers. Export as polished DOCX or PDF documents.
Public Libraries
Publish collections of guides as a public knowledge base. Share a link with your team, clients, or the world — no login required.
Folders & Teams
Organize guides into folders and team spaces. Search, favorite, and tag for instant access. Keep knowledge where people need it.
Knowledge Gap Analytics
AI analyzes your ticket patterns and identifies undocumented topics. Get suggestions for SOPs you should create based on recurring issues.
Share & Collaborate
Email guides directly from the app, share via public links, or collaborate with your team on edits. Knowledge that flows where it's needed.
A service desk that thinks for itself
For teams that need full IT operations management. AI handles the busywork — triage, routing, SLA tracking, and knowledge capture — so your agents focus on solving problems.
AI Auto-Triage
Every new ticket is analyzed by AI — categorized, prioritized, and summarized with a draft response ready to send.
SLA Engine
Auto-set deadlines by priority. Track response and resolution times with visual progress bars and breach alerts.
Automation Recipes
If-this-then-that workflows. Critical ticket? Auto-escalate. Resolved? Send feedback request. No code required.
Duplicate Detection
AI scans for similar past tickets with match scores. Link duplicates and spot patterns before they become problems.
Visual Boards
Table view for power users, Kanban for visual thinkers, Dashboard for managers. All showing the same live data.
Ticket → SOP
Resolved a tricky issue? One click converts the ticket thread into a published SOP in your knowledge base.
Customer Portal
Requesters track their own tickets at a public portal. No login required — just their email address.
Email Notifications
Automatic alerts for assignments, SLA breaches, and resolutions. Beautiful HTML emails, no configuration needed.
Team & RBAC
Five roles from Owner to Viewer. Control who can manage tickets, automations, SLAs, and team settings.
AI that writes, reviews, and improves your SOPs
Six AI capabilities that turn tribal knowledge into documented, searchable, shareable procedures.
📄 SOP Generation
Resolved tickets become documented procedures instantly. AI writes the full SOP — purpose, scope, and step-by-step instructions — from the conversation thread.
🛡️ Quality Review
Every AI-generated SOP gets checked for accuracy, completeness, vague steps, and hallucinations. Publish with confidence.
🎯 Smart Categorization
AI reads every ticket and sets category, priority, and sentiment automatically. Your team starts with context, not a blank slate.
💬 Draft Responses
AI generates a professional reply you can send or edit. Personalized to the requester and the specific issue.
🔗 Pattern Detection
Find duplicate tickets and recurring issues. AI surfaces patterns and suggests which topics need SOPs created.
📈 Weekly Insights
AI analyzes your ticket data and delivers top issues, risk areas, and SOP recommendations — so your knowledge base grows with your team.
From problem to documented solution in minutes
The knowledge flywheel that makes your team smarter with every resolved issue.
Ticket Comes In
Via public form, email, CSV import, or manual creation. AI instantly triages it — category, priority, summary, and draft reply.
Automations Kick In
Rules fire automatically. SLA deadlines set. Critical tickets escalated. The right agent gets notified by email.
Team Resolves
Agents work from the Kanban board or table view. Comments, status changes, and SLA tracking all in one drawer.
Knowledge Captured
Resolved ticket becomes an SOP. Recurring issues get flagged. Next time the same problem appears, the answer is already documented.
Built for every team that handles requests
IT Support
Helpdesk tickets, system issues, access requests, and hardware problems.
HR Operations
Onboarding requests, policy questions, benefits inquiries, and employee support.
Facilities
Maintenance requests, space booking, supply orders, and building issues.
Customer Support
Customer tickets, bug reports, feature requests, and account issues.
Security & Compliance
Incident reports, audit requests, access reviews, and policy exceptions.
"Every resolved ticket is a knowledge asset waiting to be captured. Stop solving the same problem twice."— The philosophy behind Grahm AI
Start free, scale as you grow
Simple tiers. Start free, upgrade as your team grows. Enterprise Gold unlocks the full AI-powered service desk.
- Unlimited manual guides
- 10 AI generations/month
- Screen recording
- Basic templates
- Public sharing links
- Everything in Free
- Unlimited AI generations
- Ticket → SOP automation
- AI SOP quality review
- Custom SOP templates & branding
- DOCX & PDF export
- Grahm Tickets (basic)
- Table & Kanban views
- Public intake form
- Team collaboration (5 members)
- Analytics dashboard
- Everything in Pro
- SLA engine & auto-deadlines
- SLA breach alerts
- Unlimited team members
- API access & webhooks
- Custom branding
- Priority support
- Everything in Business
- AI auto-triage & categorization
- Automation recipes engine
- Duplicate detection AI
- Weekly AI ops insights
- Executive reporting
- Ticket → SOP conversion
- Customer self-service portal
- Email notifications
- Full RBAC & permissions
- Dedicated account support
Talk to us before you decide
Whether you need a demo, have questions about Enterprise Gold, or want to discuss how Grahm AI fits your team — we're here to help.
Book a Live Demo
See Grahm AI in action. We'll walk you through the platform, answer your questions, and show how it fits your workflow.
Enterprise Gold
Custom pricing for the full AI-powered service desk. Includes dedicated onboarding, priority support, and volume licensing.
Response Time
We respond to all inquiries within 4 business hours. Demo requests are typically scheduled within 24-48 hours.
Send us a message
Frequently asked questions
What is ticket-to-SOP automation? +
Ticket-to-SOP automation takes a resolved support ticket — including the description, comments, and resolution — and uses AI to generate a structured standard operating procedure with purpose, scope, and step-by-step instructions. Every solved issue becomes reusable documentation your team can search and share.
Does Grahm AI replace our current help desk? +
Grahm AI can serve as your primary help desk with Grahm Tickets (Enterprise Gold), or it can work alongside your existing tools. Connect Zendesk, Freshdesk, Jira, or ServiceNow to automatically convert tickets from those platforms into SOPs.
Which ticketing systems does Grahm AI integrate with? +
Grahm AI integrates with Zendesk, Freshdesk, Jira, and ServiceNow. Business and Enterprise plans also support webhook-based integrations and a REST API for custom connections.
Can Grahm AI remove PII from support data? +
Yes. Grahm AI can detect and redact personally identifiable information from ticket data before generating SOPs, ensuring your documentation is safe to share across your organization.
Is there a free plan? +
Yes. The free plan includes unlimited manual guide creation, 10 AI generations per month, screen recording, basic templates, and public sharing links. No credit card required.
Can we white-label SOP exports? +
Pro plans and above support custom templates with your company logo, colors, and branding. Enterprise Gold adds full white-label branding including removing Grahm AI branding from customer-facing pages.
Ready to turn every resolved issue into knowledge?
Join teams that document processes 10x faster — from ticket to SOP to shared knowledge base, all powered by AI.
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